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Renewal Information

A renewal offer will be available soon for our 2019/20 Season Passholders!

For easy renewal:


• Hold on to your 2019/20 Season Pass Band and have current photos ready to upload when you renew online. This will significantly reduce your wait time when visiting the Park for the first time.

• Make note of the first and last name listed on your 2019/20 Season Pass. If you purchased online check your 2019/20 Season confirmation email as it will be included there. 

What is the renewal offer?

The renewal offer will be a saving on full price 2020/21 Season Passes (Platinum, Gold and Silver).

Am I eligible for the renewal offer?

If you purchased a 2019/20 Season Pass between 9 July 2019 and 21 February 2020 you will be eligible for the 2020/21 Season Pass renewal offer.

Will the renewal offer be available in park?

The offer will be available online only.

How long will the offer be available?

The offer will be available for a limited time only.

What happens if my Season Pass Band is lost or damaged?

You will be able to collect a new band from the Season Pass Centre on your first visit. Season Pass Centre operating times will be posted HERE.

Can I upload my photo at the park?

Yes, you will be able to upload your photo at the Season Pass Centre.

We highly recommend pre-uploading your photo online at time of purchase as it will significantly reduce your queue time on your first visit to the park.

What age do you require a Season Pass?

Ages 4 and over require a Season Pass or ticket for entry.

I did not receive an email about renewal

Details on how to renew your pass will be sent out soon via email. If you did not receive an email from us on July 3rd, please contact our team on 13 96 97 Monday to Friday 10am to 3pm or email us at support@ragingwaterssydney.zendesk.com to ensure we have your correct details. Please remember to check your junk or spam folders.

My email address has changed

Details on how to renew your pass will be sent out soon via email.

To update your details, please contact our team on 13 96 97 Monday to Friday 10am to 3pm or email us at support@ragingwaterssydney.zendesk.com.