These terms and conditions form part of the Terms & Conditions of Purchase and use of Season Passes for Raging Waters Sydney. You will be deemed to have accepted these terms and conditions when purchasing a Season Pass.
You must scan your Season Pass band at the pods when entering the Park and wear your Season Pass Band at all times when in the Park.
Upon issue of your Season Pass Band a photograph of the registered user)will be taken by us at the Season Pass Centre or Ticketing Office and uploaded onto your Season Pass Band for the purpose of allowing you entry to the Park and verifying use of your Season Pass Band in-Park.
When your Season Pass Band is used in-Park a photograph of the registered user of the MyBand is displayed at the register for verification purposes. If the photograph of the registered user does not match the wearer of the MyBand then the band may be confiscated and:
- the wearer will be required to purchase a single day entry ticket or leave the Park immediately.
- we may (depending upon the circumstances of mis-use and at our sole discretion) notify the registered user of the band that their Season Pass Band is cancelled preventing any further entry into the Park.
Your Season Pass Band may also be cancelled in accordance with the terms and conditions of purchase and use of season passes to the Park.
You are responsible for the security of your Season Pass Band and preventing it from theft or misuse as you remain liable for any purchases made by a third party using your Season Pass Band.
You must advise us without delay if your Season Pass Band is lost or stolen to ensure the band is deactivated.
If your Season Pass Band does not work properly (due to a technical fault) then a new Season Pass Band will be issued to you free of charge. If your band is damaged, lost or stolen then a replacement fee of $15 is payable. Any balance of funds will be transferred to your new Season Pass Band.
You can load funds onto your Season Pass Band at any time during Park operating hours as many times as you like by either using a credit card or a debit card.
Your Season Pass Band can be used for retail and food & beverage items.
If you wish to use your Season Pass Band to make a purchase advise our team member and then tap it against the RFID scanners. Our team member will then confirm payment once your Season Pass Band is properly scanned at the point of sale.
Any purchase that you wish to make that exceeds the available balance of your Season Pass Band shall require you to pay the difference by another payment method e.g. eftpos or credit card.
If you want us to provide details of what purchases have been made using your Season Pass Band please see our team members at Guest Services or Ticketing Office where (subject to verification of your identification) the information will be provided to you.
If there is any unused balance on your MyBand at the end of the operating season you can contact our Guest Services team who will organise a refund.
The Season Pass Band issued to you shall at all times remain the property of Raging Waters Sydney Pty Ltd.
A valid Season Pass Band can only be transferred to another person if it has not been previously used to gain entry into the Park during the current operating season. Please visit the Ticketing Office to do so. Once a Season Pass Band has been used for the season, it cannot be transferred.
Season Passes are non-refundable and cannot be redeemed for cash or credit.
Season Passes are valid for one season and may not be transferred to following seasons.
Season pass pricing and inclusions are subject to change without notice. Discounts may only be redeemed in Park on day of visit. Food discounts do not apply to Cabana food services.
You are referred to the terms of our Privacy Collection Statement which addresses the manner in which we collect and use any personal information that may be provided.
If you have any questions about your Season Pass Band at any time please contact our team by calling (02) 8857 1000 or visit the Ticketing Office at the Park.
The season generally runs from November through to April. The 2023/24 season will end on Sunday 28 April 2024*. The operating calendar for the 2024/25 season has not been released yet.
* season dates subject to change
