Frequently Asked Questions

If your question is not answered here, please email us at support@ragingwaterssydney.zendesk.com

Raging Waters Sydney is a registered COVID Safe Business. We will be operating differently due to NSW Government restrictions, taking more new proactive measures to keep our Guests, Team Members and Community safe including enhanced cleaning, temperature checks and going cashless. For more information, visit Health and Safety.

Do you allow smoking or alcohol in park?

Alcohol is not permitted in park.

Raging Waters Sydney is proud to be a smoke free facility. In addition to supporting the Smoke Free Environment Act 2000, we also believe a smoke free facility helps us provide the best quality experience for our guests. We ask that all refrain from smoking whilst visiting the park. Smoking is only permissible at the designated smoking area located between Car Park 1 and the front entrance.

Why are there height and weight restrictions and rider combination requirements on the rides?

Height and weight restrictions apply to all attractions at Raging Waters Sydney. Certain rides also require a minimum number of riders. These are in accordance with the guidelines provided by the ride manufacturer and are enforced for the safety of our guests. These can change from season to season based on best practice. For the most up to date ride information visit the Attractions Page.

Can I bring a birthday cake into Raging Waters Sydney?

Birthday cakes are permitted in the park. Due to food safety standards, we cannot offer storage or cutting utensils.


Can I have a birthday party at Raging Waters Sydney?

Yes! We love being part of your birthday celebrations!

Due to COVID-19 birthday parties may look a little different this year. If you would like to make a birthday party booking, please visit Birthday Parties for all the information and booking forms. For adult birthday parties, visit the Groups Page.

Can I reserve a Cabana at Raging Waters Sydney?

Yes, you can book online or in park at In Park Services. For more information, visit our Cabanas Page.


At what age does a child require a ticket to enter the park?

Children aged 3 years and under are free. Due to capacity restrictions and as a COVID safety measure, Guests ages 3 and under must have their visit date and session time reserved online. The 0-3 years reservation will appear in the store after a ticket has been added to the cart. If you are unable to select a date or session time we have reached our capacity. Please call us on 13 96 97 Monday to Friday 10am to 3pm and our team will do our best to accommodate you where possible if you cannot attend another day.


How much is my ticket if I am pregnant?

Tickets are discounted for all Guests during our Splash and Slide Sessions.


Do you provide discounted rates and services for persons with a disability?

Tickets are discounted for all Guests during our Splash and Slide Sessions.

An accompanying guest who produces their Companion Card (companioncard.gov.au) is entitled to one (1) free of charge companion ticket so that their companion can provide attendant care and support during the visit. Please contact our Guests Services team on 13 96 97 Monday to Friday 10am to 3pm or email support@ragingwaterssydney.zendesk.com at least 24 hours prior to your visit to reserve your space.

Parking for guests who possess a valid disabled parking permit is available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol.


Does the purchase of admission include other items?

Food, merchandise, locker rentals, Cabanas, Raging Xpress, pay-per-ride attractions, in park services, special concerts or events are not included in the cost of admission. Parking is free during our Splash and Slide Sessions.


Can I leave Raging Waters Sydney and come back?

Re-entry is not available during our Splash and Slide Sessions.


Can I bring food into Raging Waters Sydney?

Guests are permitted to bring in their own food to Raging Waters Sydney some restrictions apply. Eskies are limited to a maximum of 25 litres. Commercially prepared food, bulk food and alcohol are not permitted into the park. This also includes food and beverage items for guests who may have special medical dietary needs, food allergies, and baby food (no glass containers).

For more information, visit the Food Policy.

Due to food safety standards, Raging Waters Sydney is unable to store food products brought into the park.


Do you have gluten-free options?

Raging Waters Sydney is pleased to offer a variety of food to suit a range of dietary requirements. However, please be aware that there is always a risk that traces of the allergens may be transferred to items from our menu during processing. Therefore, we are unable to guarantee that any item sold is free from traces of allergens.


Do you have Halal food available?

Raging Waters Sydney offers a range of special meals. Our Food and Beverage team purchase Halal-certified products, however our kitchen and procedures are not Halal-certified.


What if I get separated from my child, parents, family or friends at Raging Waters Sydney?

We have trained staff and an action plan to assist reuniting separated children and parents. Please visit Guest Services located next to the front entrance for assistance.

We recommend you designate a meeting point at the start of your day to assist with locating family and friends should you become separated.


Am I able to refund my Session Ticket ?

All items including Tickets are non-refundable. If you are feeling unwell you can change your session date/time by contacting Guest Services on 13 96 97 Monday to Friday 10am to 3pm or at support@ragingwaterssydney.zendesk.com and we will be able to assist you with your request.


How can I contact your Guest Services department?

You can contact our team via email at support@ragingwaterssydney.zendesk.com

If it is raining, will the park remain open?

In the case of inclement weather Raging Waters Sydney reserve the right to close the park or amend operating hours to ensure the safety of all guests and staff. Check our website for daily updates.

How do I hire a locker?

Lockers can be purchased in park at the locker bays. All locker bays accept card only.

There are four locker locations throughout the park that guests will be able to choose from once you have arrived in park. These include:

  • Family Amenities & Lockers - located directly inside the park near the front entrance.
  • Green Amenities & Lockers - located between Dinosaur Lagoon and Sydney SkyCoaster.
  • Yellow Amenities & Lockers - located on the southern end of The Beach.
  • Blue Amenities & Lockers - located on the northern end of The Beach.
  • More information can be found on the Lockers Page.

    How much is it to hire a locker for the day?

  • Regular ($12 per visit): 295mm (W) x 420mm (D) x 280mm (H)
  • Large ($15 per visit): 295mm (W) x 420mm (D) x 420mm (H)
  • Family ($20 per visit): 360mm (W) x 420mm (D) x 580mm (H)
  • Prices are subject to change without notice.

    Is there a Lost and Found at Raging Waters Sydney?

    Lost and Found is situated at Guest Services, which is located at the main entrance. You can also enquire about a lost item sending us an email at support@ragingwaterssydney.zendesk.com.

    When is the park open?

    Raging Waters Sydney is a seasonal water park. Keep an eye out on the website for the most up to date operating hours.

    Do I have to pay for parking?

    No, parking is free during our Splash and Slide sessions.


    Do you provide parking for Disabled Guests?

    Yes, parking for guests who possess a valid disabled parking permit are available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol.


    What do I need to know about safety at Raging Waters Sydney?

    Raging Waters Sydney promotes fun and safe environment for all our guests.

    Sun Safety

    Raging Waters Sydney endorses sun safety! Make sure you bring a hat and sunglasses for when you are not using the attractions and make sure your sunscreen offers advanced sun protection to stay on in different conditions such as in the sun, sand, wind, sweat, and contact with water. Re-apply your sunscreen every 90 minutes to ensure constant protection from damaging UV rays.

    Here are some tips to stay Sun safe:

  • Slip on a shirt (long sleeve, thick material)
  • Slop on sunscreen (30+ water resistant)
  • Slap on a hat (broad rimmed are best)
  • Wrap on the sunnies (UV protective filter)
  • Try and avoid direct exposure to the sun during the hottest part of the day (between the hours of 10am and 2pm) taking advantage of shade particularly during these hours. Also, when visiting the park or being in the sun for long periods of time, be sure to keep hydrated and make sure you drink plenty of fluids. Taking time out for water breaks is the best way to keep you feeling great.

    Water Safety

    Raging Waters Sydney follows the Royal Surf Life Saving’s guidelines for water safety, the Keep Watch program.

    Keep Watch @ Raging Waters Sydney:

  • Children (under 10 years) are not allowed entry unless under active supervision of a person 16 years or older.
  • Parents and guardians should actively supervise their children at all times and be dressed ready to enter a pool. For 0–5 year olds and non-swimmers, a parent or guardian needs to be in the water at all times and within arms' reach of the child. It is best if you are engaging with your child i.e. playing with them, talking to them.
  • Constant active supervision is required for children aged 6–10 years old. Parents and carers must be prepared to enter the water with this age group.
  • For 11–14 year olds it is recommended that parents regularly check on their child by physically going to where they are in or around the water.
  • Our Lifeguards

    Guest safety is our number one priority at Raging Waters Sydney and our team of dedicated and professional lifeguards are an integral part of our safety procedures. Every lifeguard continues in-service training, with some of the park's lifeguards amongst the most qualified in Australia. But most importantly, each lifeguard on the team is there to make sure that every guest, big and small, gets the most out of their day at the park. Please keep in mind that lifeguards cannot watch everyone all the time, so parents must actively supervise their children.

    Why are you not selling Season Passes?

    Due to current capacity restrictions, we cannot provide unlimited access to Raging Waters Sydney to our valued Season Passholders. We are hoping for Season Passes to go on sale once government restrictions ease. The value of your session tickets can be put towards your renewing or new Season Pass once they become available.

    Are you able to bring your own shade or umbrella to Raging Waters Sydney?

    In an on-going effort to offer a safe and enjoyable environment for all park guests, pop-up shade structures or other shade devices requiring rope tie-downs are not permitted for use in the park.

    Guests preferring to bring personal shade (including umbrellas) are restricted to low-profile devices that can be securely anchored to the ground. These shade structures can be set-up on our two main grass areas near the shade areas, but cannot not be set-up on the grass terraces in front of The Beach.

    The park staff reserves the right to approve/allow use of any personal shade devices. In the event of high winds situations, the park may require shade devices to be lowered and secured until conditions improve.

    As with any personal items that may be brought into the park, Raging Waters Sydney assumes no liability for damage or injury caused to or by an individual's shade device.

    Do I need to purchase a ticket even if I'm not riding any slides or getting into the water?

    A ticket is required for admission as we cannot account for Guest activity once they have entered the park.

    How can I stay informed about what is happening at the park?

    We encourage you to sign up for our online newsletter here, like us on Facebook and Instagram, or follow us on Twitter.

    What clothing should I wear to Raging Waters Sydney?

    Clothing with metal fasteners, rivets, zippers or buckles are not allowed on the slides. Clothing and bathing suits must be appropriate for a family friendly environment. Clothing depicting illegal substances, profanity, or gang affiliation is prohibited.


    Are children required to wear swim nappies?

    To ensure the safety of our Guests, we strongly recommend that toddlers and babies wear swim nappies. These can be purchased on arrival at High Tide Gift Shop.


    Can we bring our children floaties to use at Raging Waters Sydney?

    Due to Keep Watch guidelines, we do not allow the use of flotation seats. We only allow the use of flotation vests. These are not permitted on the rides at any time.

    Where are the toilets and change rooms located?

    Accessible toilets and change room facilities are available throughout the park. Toilets can be located at the main entrance, near the H2GO Racers, at The Beach and near Dinosaur Lagoon. You can find these locations on our Park Map.