Frequently Asked Questions

If your question is not answered here, please email us at support@ragingwaterssydney.zendesk.com

Following the advice provided by the Chief Medical Officer and NSW Health that non-essential mass public gatherings of 500 people be cancelled, Raging Waters Sydney closed on 16 March 2020. For more information Click Here

Do you allow smoking or alcohol in park?

Alcohol is not permitted in park.

Raging Waters Sydney is proud to be a smoke free facility. In addition to supporting the Smoke Free Environment Act 2000, we also believe a smoke free facility helps us provide the best quality experience for our guests. We ask that all refrain from smoking whilst visiting the park. Smoking is only permissible at the designated smoking area located between Car Park 1 and the front entrance.

What is a pay-per-ride attraction at Raging Waters Sydney?

The Sydney SkyCoaster is a pay-per-ride attraction which requires an additional fee to participate. For more information please visit Sydney SkyCoaster.


Why are there height and weight restrictions and rider combination requirements on the rides?

Height and weight restrictions apply to all attractions at Raging Waters Sydney. Certain rides also require a minimum number of riders. These are in accordance with the guidelines provided by the ride manufacturer and are enforced for the safety of our guests. These can change from season to season based on best practice. For the most up to date ride information visit the Attractions Page.

Can I bring a birthday cake into Raging Waters Sydney?

Birthday cakes are permitted in the park. Due to food safety standards, we cannot offer storage or cutting utensils.


Can I have a birthday party at Raging Waters Sydney?

Yes! We love being part of your birthday celebrations!

If you would like to make a birthday party booking, please visit Birthday Parties for all the information and booking forms. For adult birthday parties, visit the Groups Page.

Can I reserve a Cabana at Raging Waters Sydney?

Yes, you can book online or in park at In Park Services. For more information, visit our Cabanas Page.


At what age does a child require a ticket to enter the park?

Children aged 3 years and under are free and do not require a ticket or pass to enter the park.


Who qualifies for junior single day admission?

Guests under 110cm are eligible to purchase a Junior Single Day Admission Ticket.


Why are admission prices based on height?

The ability to participate on attractions is based on height requirements stipulated by the ride manufacturer. Guests who are 110cm or taller will be able to participate on a majority of the park’s attractions. A discounted single day admission price is provided for guests under 110cm who have fewer attractions available to them.


How much is my ticket if I am pregnant?

Raging Waters Sydney offers a discounted rate to expecting mothers. Please present a doctors certificate at Ticketing Services located at the main gate to access this rate.


Do you provide discounted rates and services for persons with a disability?

The accessibility rate will be available for guests holding a State or Commonwealth issued Disability Pension Card. This must be presented at time of purchase.

An accompanying guest who produces their Companion Card (companioncard.gov.au) is entitled to one (1) free of charge companion ticket so that their companion can provide attendant care and support during the visit.

Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) are eligible for the accessibility rate.

Parking for guests who possess a valid disabled parking permit is available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol. The parking fee is $10 per day.


Does the purchase of admission include other items?

No. Food, parking, merchandise, locker rentals, Cabanas, Raging Xpress, pay-per-ride attractions, in park services, special concerts or events are not included in the cost of admission.


Can I leave Raging Waters Sydney and come back?

Same day re-entry is available provided you see our staff upon exit. If you leave the parking lot, you may re-enter the lot without paying for parking as long as you show your original parking receipt. Please, do not leave parking receipt in the sun. Parking receipts are printed on thermal paper and will turn black if left in the sun.


Can I upgrade my Day Ticket to a Season Pass?

Yes, you can upgrade your Day Ticket or Season Pass on the day of your visit. Just visit the Season Pass Centre and pay the difference between the purchase price and the pass you wish to upgrade to.

Can I bring food into Raging Waters Sydney?

Guests are permitted to bring in their own food to Raging Waters Sydney some restrictions apply. Eskies are limited to a maximum of 25 litres. Commercially prepared food, bulk food and alcohol are not permitted into the park. This also includes food and beverage items for guests who may have special medical dietary needs, food allergies, and baby food (no glass containers).

For more information, visit the Food Policy.

Due to food safety standards, Raging Waters Sydney is unable to store food products brought into the park.


Do you have gluten-free options?

Raging Waters Sydney is pleased to offer a variety of food to suit a range of dietary requirements. However, please be aware that there is always a risk that traces of the allergens may be transferred to items from our menu during processing. Therefore, we are unable to guarantee that any item sold is free from traces of allergens.


Do you have Halal food available?

Raging Waters Sydney offers a range of special meals. Our Food and Beverage team purchase Halal-certified products, however our kitchen and procedures are not Halal-certified.


What if I get separated from my child, parents, family or friends at Raging Waters Sydney?

We have trained staff and an action plan to assist reuniting separated children and parents. Please visit Guest Services located next to the front entrance for assistance.

We recommend you designate a meeting point at the start of your day to assist with locating family and friends should you become separated.


Am I able to refund my Day Ticket or Season Pass?

Season Passes, Day Tickets, Lockers, Parking, Cabanas, Raging Xpress and pay-per-ride attractions are non-refundable.

Day Tickets may be used on any single operating day during the season. Season Passes may be transferred during the season to another person provided it has not yet been used.


How can I contact your Guest Services department?

You can contact our team via email at support@ragingwaterssydney.zendesk.com

If it is raining, will the park remain open?

In the case of inclement weather Raging Waters Sydney reserve the right to close the park or amend operating hours to ensure the safety of all guests and staff. Check our website for daily updates.

If all rides are in suspension due to weather or the park closes more than an hour before the posted closing time for the day, Guests attending the park on a paid day ticket will receive a return visit pass. During a suspension period the pass will only be issued if the guest is leaving the park for the day and not returning.

How do I hire a locker?

Lockers can be purchased in park at the locker bays. Lockers located at the front entrance of the park accept cash only. All other locker bays accept card only.

There are four locker locations throughout the park that guests will be able to choose from once you have arrived in park. These include:

  • Family Amenities & Lockers - located directly inside the park near the front entrance.
  • Green Amenities & Lockers - located between Dinosaur Lagoon and Sydney SkyCoaster.
  • Yellow Amenities & Lockers - located on the southern end of The Beach.
  • Blue Amenities & Lockers - located on the northern end of The Beach.
  • More information can be found on the Lockers Page.

    How much is it to hire a locker for the day?

  • Regular ($12 per visit): 295mm (W) x 420mm (D) x 280mm (H)
  • Large ($15 per visit): 295mm (W) x 420mm (D) x 420mm (H)
  • Family ($20 per visit): 360mm (W) x 420mm (D) x 580mm (H)
  • Prices are subject to change without notice.

    Is there a Lost and Found at Raging Waters Sydney?

    Lost and Found is situated at Guest Services, which is located at the main entrance. You can also enquire about a lost item sending us an email at support@ragingwaterssydney.zendesk.com.

    When is the park open?

    Raging Waters Sydney is a seasonal water park. Keep an eye out on the website for the most up to date operating hours.

    Do I have to pay for parking?

    Yes, one day parking starts from $10. Parking is FREE for Platinum Passholders.


    Do you provide parking for Disabled Guests?

    Yes, parking for guests who possess a valid disabled parking permit are available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol. The parking rate is $10 per day.


    What do I need to know about safety at Raging Waters Sydney?

    Raging Waters Sydney promotes fun and safe environment for all our guests.

    Sun Safety

    Raging Waters Sydney endorses sun safety! Make sure you bring a hat and sunglasses for when you are not using the attractions and make sure your sunscreen offers advanced sun protection to stay on in different conditions such as in the sun, sand, wind, sweat, and contact with water. Re-apply your sunscreen every 90 minutes to ensure constant protection from damaging UV rays.

    Here are some tips to stay Sun safe:

  • Slip on a shirt (long sleeve, thick material)
  • Slop on sunscreen (30+ water resistant)
  • Slap on a hat (broad rimmed are best)
  • Wrap on the sunnies (UV protective filter)
  • Try and avoid direct exposure to the sun during the hottest part of the day (between the hours of 10am and 2pm) taking advantage of shade particularly during these hours. Also, when visiting the park or being in the sun for long periods of time, be sure to keep hydrated and make sure you drink plenty of fluids. Taking time out for water breaks is the best way to keep you feeling great.

    Water Safety

    Raging Waters Sydney follows the Royal Surf Life Saving’s guidelines for water safety, the Keep Watch program.

    Keep Watch @ Raging Waters Sydney:

  • Children (under 10 years) are not allowed entry unless under active supervision of a person 16 years or older.
  • Parents and guardians should actively supervise their children at all times and be dressed ready to enter a pool. For 0–5 year olds and non-swimmers, a parent or guardian needs to be in the water at all times and within arms' reach of the child. It is best if you are engaging with your child i.e. playing with them, talking to them.
  • Constant active supervision is required for children aged 6–10 years old. Parents and carers must be prepared to enter the water with this age group.
  • For 11–14 year olds it is recommended that parents regularly check on their child by physically going to where they are in or around the water.
  • Our Lifeguards

    Guest safety is our number one priority at Raging Waters Sydney and our team of dedicated and professional lifeguards are an integral part of our safety procedures. Every lifeguard continues in-service training, with some of the park's lifeguards amongst the most qualified in Australia. But most importantly, each lifeguard on the team is there to make sure that every guest, big and small, gets the most out of their day at the park. Please keep in mind that lifeguards cannot watch everyone all the time, so parents must actively supervise their children.

    Can I come to the park to purchase my Season Pass?

    Yes, however we recommend pre-purchasing online to save money. The Season Pass Centre at the entry of the park will be able to assist you with purchasing your Season Passes in park if you prefer.


    When is Raging Waters Sydney Season Pass Centre open?

    Season Pass Centre operating days and hours can be found on our website here.


    How do I upload a photo for my Season Pass?

    Each passholder will be identified by a photo at the front gate entry. Pictures can be added to passes at time of purchase online or at the Season Pass Centre when you collect your band.


    What is the Bring-a-Friend Free ticket?

    The Bring-a-Friend free ticket allows you to bring someone in to the park on one operating day during the season. The ticket is valid once during the season. Platinum Season Passholders receive two (2) Bring-a-Friend Free tickets and Gold Season Passholders receive one (1) Bring-a-Friend Free ticket. More information can be found on the Passholder Perks Page.


    Why have I not received my confirmation email?

    For purchases made using PayPal, the confirmation email will be sent to the email address linked to your PayPal account. For further assistance, please contact us on 13 96 97.


    Are you able to bring your own shade or umbrella to Raging Waters Sydney?

    In an on-going effort to offer a safe and enjoyable environment for all park guests, pop-up shade structures or other shade devices requiring rope tie-downs are not permitted for use in the park.

    Guests preferring to bring personal shade (including umbrellas) are restricted to low-profile devices that can be securely anchored to the ground. These shade structures can be set-up on our two main grass areas near the shade areas, but cannot not be set-up on the grass terraces in front of The Beach.

    The park staff reserves the right to approve/allow use of any personal shade devices. In the event of high winds situations, the park may require shade devices to be lowered and secured until conditions improve.

    As with any personal items that may be brought into the park, Raging Waters Sydney assumes no liability for damage or injury caused to or by an individual's shade device.

    Do I need to purchase a ticket even if I'm not riding any slides or getting into the water?

    A ticket is required for admission as we cannot account for guest activity once they have entered the park.

    How can I stay informed about what is happening at the park?

    We encourage you to sign up for our online newsletter here, like us on Facebook and Instagram, or follow us on Twitter.

    What clothing should I wear to Raging Waters Sydney?

    Clothing with metal fasteners, rivets, zippers or buckles are not allowed on the slides. Clothing and bathing suits must be appropriate for a family friendly environment. Clothing depicting illegal substances, profanity, or gang affiliation is prohibited.


    Are children required to wear swim nappies?

    To ensure the safety of our Guests, we strongly recommend that toddlers and babies wear swim nappies. These can be purchased on arrival at High Tide Gift Shop.


    Can we bring our children floaties to use at Raging Waters Sydney?

    Due to Keep Watch guidelines, we do not allow the use of flotation seats. We only allow the use of flotation vests. These are not permitted on the rides at any time.

    Where are the toilets and change rooms located?

    Accessible toilets and change room facilities are available throughout the park. Toilets can be located at the main entrance, near the H2GO Racers, at The Beach and near Dinosaur Lagoon. You can find these locations on our Park Map.