If your question is not answered here, please email us at email@example.com or call 13 96 97.
Raging Waters Sydney is a registered COVID Safe Business. We will be operating differently due to NSW Government restrictions, taking more new proactive measures to keep our Guests, Team Members and Community safe including enhanced cleaning, temperature checks and going cashless. For more information, visit Health and Safety.
Alcohol is not permitted in park.
Raging Waters Sydney is proud to be a smoke free facility. In addition to supporting the Smoke Free Environment Act 2000, we also believe a smoke free facility helps us provide the best quality experience for our guests. We ask that all refrain from smoking whilst visiting the park. Smoking is only permissible at the designated smoking area located between Car Park 1 and the front entrance.
Height and weight restrictions apply to all attractions at Raging Waters Sydney. Certain rides also require a minimum number of riders. These are in accordance with the guidelines provided by the ride manufacturer and are enforced for the safety of our guests. These can change from season to season based on best practice. For the most up to date ride information visit the Attractions Page.
Birthday cakes are permitted in the park. Due to food safety standards, we cannot offer storage or cutting utensils.
Yes! We love being part of your birthday celebrations!
Due to COVID-19 birthday parties may look a little different this year. If you would like to make a birthday party booking, please visit Birthday Parties for all the information and booking forms. For adult birthday parties, visit the Groups Page.
Yes, you can book online or in park at In Park Services. For more information, visit our Cabanas Page.
Children aged 3 years and under are free. If you are unable to select a date we have reached our capacity. Please call us on 13 96 97 Monday to Friday 10am to 3pm and our team will do our best to accommodate you where possible if you cannot attend another day.
Raging Waters Sydney offers a discounted rate of $45.99 to expecting mothers. Please present a doctors certificate at Ticketing Services located at the main gate to access this rate.
The accessibility rate of $45.99 will be available for guests holding a State or Commonwealth issued Disability Pension Card. This must be presented at time of purchase. This rate is available at the gate only.
An accompanying guest who produces their Companion Card (companioncard.gov.au) is entitled to one (1) free of charge companion ticket so that their companion can provide attendant care and support during the visit. Companions must collect their free ticket from Ticketing Services on the day of their visit.
Parking for guests who possess a valid disabled parking permit is available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol.
Food, merchandise, locker rentals, Cabanas, Raging Xpress, pay-per-ride attractions, in park services, special concerts or events are not included in the cost of admission.
Re-entry is available on the same day only.
Guests are permitted to bring in their own food to Raging Waters Sydney some restrictions apply. Eskies are limited to a maximum of 25 litres. Commercially prepared food, bulk food and alcohol are not permitted into the park. This also includes food and beverage items for guests who may have special medical dietary needs, food allergies, and baby food (no glass containers).
For more information, visit the Food Policy.
Due to food safety standards, Raging Waters Sydney is unable to store food products brought into the park.
Raging Waters Sydney is pleased to offer a variety of food to suit a range of dietary requirements. However, please be aware that there is always a risk that traces of the allergens may be transferred to items from our menu during processing. Therefore, we are unable to guarantee that any item sold is free from traces of allergens.
Raging Waters Sydney offers a range of special meals. Our Food and Beverage team purchase Halal-certified products, however our kitchen and procedures are not Halal-certified.
We have trained staff and an action plan to assist reuniting separated children and parents. Please visit Guest Services located next to the front entrance for assistance.
We recommend you designate a meeting point at the start of your day to assist with locating family and friends should you become separated.
You can contact our team via email at firstname.lastname@example.org
In the case of inclement weather Raging Waters Sydney reserve the right to close the park or amend operating hours to ensure the safety of all guests and staff. Check our website for daily updates.
If the park closes more than 2 hours before the posted closing time for the day due to inclement weather, Guests in the park at the time of closure, on a paid day ticket will receive a return visit pass. The return visit pass must be used during the 2020/21 Season and cannot be extended. Raincheck policy does not apply to Twilight Tickets. Please see Guest Services on the day of your visit to arrange tickets.
Lockers can be purchased in park at the locker bays. All locker bays accept card only.
There are four locker locations throughout the park that guests will be able to choose from once you have arrived in park. These include:
More information can be found on the Lockers Page.
Prices are subject to change without notice.
Lost and Found is situated at Guest Services, which is located at the main entrance. You can also enquire about a lost item sending us an email at email@example.com.
Raging Waters Sydney is a seasonal water park. Keep an eye out on the website for the most up to date operating hours.
Yes, parking is $10 a day. Platinum Passholders receive free parking. Gold Passholders receive a 40% discount on parking.
Yes, parking for guests who possess a valid disabled parking permit are available near the park’s main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol.
Raging Waters Sydney promotes fun and safe environment for all our guests.
Raging Waters Sydney endorses sun safety! Make sure you bring a hat and sunglasses for when you are not using the attractions and make sure your sunscreen offers advanced sun protection to stay on in different conditions such as in the sun, sand, wind, sweat, and contact with water. Re-apply your sunscreen every 90 minutes to ensure constant protection from damaging UV rays.
Here are some tips to stay Sun safe:
Try and avoid direct exposure to the sun during the hottest part of the day (between the hours of 10am and 2pm) taking advantage of shade particularly during these hours. Also, when visiting the park or being in the sun for long periods of time, be sure to keep hydrated and make sure you drink plenty of fluids. Taking time out for water breaks is the best way to keep you feeling great.
Raging Waters Sydney follows the Royal Surf Life Saving’s guidelines for water safety, the Keep Watch program.
Keep Watch @ Raging Waters Sydney:
Guest safety is our number one priority at Raging Waters Sydney and our team of dedicated and professional lifeguards are an integral part of our safety procedures. Every lifeguard continues in-service training, with some of the park's lifeguards amongst the most qualified in Australia. But most importantly, each lifeguard on the team is there to make sure that every guest, big and small, gets the most out of their day at the park. Please keep in mind that lifeguards cannot watch everyone all the time, so parents must actively supervise their children.
Season Passes are valid for use for the 2020/21 Season, ending 28 March 2021. Operating dates and hours are subject to change without notice.
Season Passholders are no longer required to reserve their visit online. You must scan your Season Pass band at the gate for entry.
The Gold and Platinum Season Passes include perks such as free day tickets and discounts on in park items. More information, including terms and conditions, can be found at Passholder Perks
Included with every 2020/21 Season Pass purchased, our Dayback Guarantee allows you comfort in planning for summertime family fun! Should we experience an unexpected closure related to COVID-19, your Season Pass will be extended into the 2021/22 Season for an equal number of operating days we are closed. If extended, passes will be valid at the beginning of the 2021/22 Season.
In an on-going effort to offer a safe and enjoyable environment for all park guests, pop-up shade structures or other shade devices requiring rope tie-downs are not permitted for use in the park. The maximum size permitted in park is 3x3m.
Guests preferring to bring personal shade (including umbrellas) are restricted to low-profile devices that can be securely anchored to the ground. These shade structures can be set-up on our two main grass areas near the shade areas, but cannot not be set-up on the grass terraces in front of The Beach.
The park staff reserves the right to approve/allow use of any personal shade devices. In the event of high winds situations, the park may require shade devices to be lowered and secured until conditions improve.
As with any personal items that may be brought into the park, Raging Waters Sydney assumes no liability for damage or injury caused to or by an individual's shade device.
A ticket is required for admission as we cannot account for Guest activity once they have entered the park.
Clothing with metal fasteners, rivets, zippers or buckles are not allowed on the slides. Clothing and bathing suits must be appropriate for a family friendly environment. Clothing depicting illegal substances, profanity, or gang affiliation is prohibited.
To ensure the safety of our Guests, we strongly recommend that toddlers and babies wear swim nappies. These can be purchased on arrival at High Tide Gift Shop.
Due to Keep Watch guidelines, we do not allow the use of flotation seats. We only allow the use of flotation vests. These are not permitted on the rides at any time.
Accessible toilets and change room facilities are available throughout the park. Toilets can be located at the main entrance, near the H2GO Racers, at The Beach and near Dinosaur Lagoon. You can find these locations on our Park Map.