The Conditions of Entry apply to all patrons of Raging Waters Sydney
These terms and conditions form part of the Terms & Conditions of Purchase and Use of season passes for Raging Waters Sydney. You will be deemed to have accepted these terms and conditions when loading funds onto your Season Pass Band and using it in-Park.
You must wear your Season Pass Band at all times when in the Park.
Upon issue of your Season Pass Band a photograph of you (the registered user) will be taken by us at the Box Office and loaded onto your Season PassBand for the purpose of allowing you entry to the Park and verifying use of your Season Pass Band in-Park.
When your Season Pass Band is used in-Park a photograph of the registered user of the MyBand is displayed at the register for verification purposes. If the photograph of the registered user does not match the wearer of the MyBand then the band shall be confiscated and:
Your Season Pass Band may also be cancelled in accordance with the terms and conditions of purchase and use of season passes to the Park.
You are responsible for the security of your Season Pass Band and preventing it from theft or misuse as you remain liable for any purchases made by a third party using your Season Pass Band.
You must report the theft of your Season Pass Band to the police. You must also advise us without delay if your Season Pass Band is lost or stolen to ensure the band is deactivated.
If your Season Pass Band is damaged or does not work properly or is lost or stolen then a new Season Pass Band will be issued to you (a replacement fee of $5 is payable unless it does not work properly or a Police report is produced where your Season Pass Band was stolen) and any balance of funds shall be transferred to your new Season Pass Band.
You can load funds onto your Season Pass Band at any time during Park operating hours as many times as you like by either using a credit card, a debit card or by paying cash however the maximum balance at any one time may not exceed $1,000.00.
Your Season Pass Band can be used for all in-Park purchases including lockers, pay-for-play, retail and food & beverage items.
If you wish to use your Season Pass Band to make a purchase just tell our team member and then tap it against the RFID scanners. Our team member will then confirm payment once your Season Pass Band is properly scanned at the point of sale.
Any purchase that you wish to make that exceeds the available balance of your Season Pass Band shall require you to pay the difference by another payment method e.g. cash or credit card.
If you want us to provide details of what purchases have been made using your Season Pass Band then just contact Guest Services or the Box Office in-Park where (subject to verification of your identification) the information will be provided to you.
Funds credited to your Season Pass Band may be refunded to you at any time by visiting the Box Office at the Park (you must produce a suitable form of identification at the time). The refund will be made in the same manner as you last loaded funds onto your MyBand.
If there is any unused balance on your MyBand at the end of the operating season then:
If you have not activated your Season Pass Band by the expiration of the following Park season then we will cancel your Season Pass Band and the balance of funds will be transferred to you if we are able to contact you at your last known address. If we are unable to get in contact with you, the amount will be transferred to the Commonwealth Government as unclaimed money.
The Season Pass Band issued to you shall at all times remain the property of Raging Waters Sydney Pty Ltd.
A valid Season Pass Band can only be transferred to another person if it has not been previously used to gain entry into the Park during the current operating season. Please visit the box office to do so. Once a Season Pass Band has been used for the season, it cannot be transferred.
Season Passes are non-refundable and cannot be redeemed for cash or credit.
Season Passes are valid for one season and may not be transferred to following seasons.
Season pass pricing and inclusions are subject to change without notice. Discounts may only be redeemed in Park on day of visit. Food discounts do not apply to VIP Cabana food services.
You are referred to the terms of our Privacy Collection Statement which addresses the manner in which we collect and use any personal information that may be provided.
If you have any questions or wish to check the balance on your Season Pass Band at any time please contact our team by telephoning 13 96 97 or visit the Box Office at the Park.
The following terms and conditions apply to online group sales only.
The terms and conditions govern a group booking by Raging Waters Sydney Pty Ltd [ABN 94 079 214 127] and is governed by the laws in force in the State of New South Wales.
Online Group Sale Tickets are single entry day tickets. Valid for one day entry on any operating day until the end of the season. For purchases of 50 tickets or more, please contact Group Bookings team on 13 96 97
To confirm your booking you MUST make payment for fifteen (15) or more full paying package guests whereupon it is deemed that you accept these Terms and Conditions and agree to be bound by same.
A confirmed booking may be cancelled:
a) by us if the booking is in breach of these terms and conditions or deemed unsafe whereupon any monies you have paid to use shall be forfeited to us in full unless otherwise agreed.
b) by us if events beyond our reasonable control prevent us holding the function, or if upon review of operational procedures for the proposed event we have any safety concerns whereupon any monies you have paid to us shall be compensated.
Any admission tickets are non-refundable (subject to any requirements at law to the contrary) and can not be sold to anyone.
Full payment will be made at time of purchase online.
Function room hire, catering and combo meal deals are NOT included in the Group Any Day Admission ticket price. Call 13 96 97 for more information or to organise a function.
No commercialised outside food or catering including third-party take away is allowed, nor is the use of personal gas/barbeque equipment. Alcohol will not be permitted. Individual guests are permitted to bring in snack foods such as homemade sandwiches, fruit or bottled water. This also includes food and beverage items for guests who may have special dietary needs, food allergies and baby food (no glassware). Raging Waters Sydney also offers a variety of food options throughout the park.
All persons attending the venue agree to comply with the Entry Conditions (as appears in notices located at the main entry to the premises) which shall apply and are not waived, varied or in any other way mitigated by the terms contained herein.
Parking, lockers, in park services, cabanas and pay-per-ride attractions are not included in the entry fee.
To access the park, each group member is require to present the online voucher provided to you when the online purchase is finalised. Children aged 3 and under are free and do not require a day ticket or season pass to enter the park.
In the case of inclement weather Raging Waters Sydney reserve the right to close the park or amend operating hours to ensure the safety of our guests and staff. Any changes to operating times will be posted to the home page of the website.
If the park closes more than 2 hours before the posted closing time for the day due to inclement weather, Guests in the park at the time of closure, on a paid day ticket will receive a return visit pass. The return visit pass must be used during the 2020/21 Season and cannot be extended, transferred or exchanged.
All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner which is safe for themselves and for others. Violations of Park rules and policies may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund:
Two car parks are located at Raging Waters Sydney, Car Park 1 and Car Park 2. The following terms and conditions apply to both car parks. Payment for parking is required from all individuals with the exception of Platinum Season Passholders.
We want your visit to Raging Waters Sydney to be a fun and exciting experience you’ll never forget. That is why we’ll do all we can to ensure your day is not only memorable, but as safe and accessible as possible.
If you hold a current disabled parking permit, there is parking available adjacent to the main gate. These car parking spaces are clearly marked with the International Disability Symbol.
As not all attractions are fully accessible if you have a disability, we do offer a concession rate if you:
If you have a disability, you may consider visiting the park with someone who can physically assist you if necessary. A guest with a disability who produces their Companion Card is entitled to 1 Free of Charge companion so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a concession admission rate.
If you require personal medical equipment and/or medication to be refrigerated/stored please contact our Call Centre on 13 96 97 prior to your day of visit to discuss your requirements.
Accessible restrooms are available at Raging Waters Sydney.
Wheelchair and stroller hire is currently unavailable due to COVID-19 safety measures. We thank you for your understanding.
A limited number of wheelchairs and strollers are available from Guest Services. Wheelchair hire is available for a fully refundable $20 deposit upon return. Stroller hire is available for $20 with a $10 refundable deposit upon return.
Guide, Hearing and Assistance Dogs are welcome in the park. However we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times. The dog must be accompanied by an individual at all times. Dogs are required to release waste on the grass lawn located near the green and blue 360 Rush only. Owners are required to clean up after their dog and must properly dispose of any waste.
We take our duty of care to our guests very seriously, and therefore do not allow any guest with a visible injury, such as a hard cast, to ride any of the water slides.
For safety reasons, if you have an amputated limb or prosthesis, you may be unable to use some of our attractions.
We do understand that situations vary, and our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely. This can be done on the day you attend Raging Waters Sydney by visiting Guest Services, located near the entry gate.
Many of our attractions are not recommended if you have Epilepsy, motion sickness or experience seizures. We suggest you phone our Call Centre prior to your visit for more information. As situations vary, our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely.
In accordance with Australian Standard 3533.2 (2009) for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our rides or slides.
If you have additional questions, please contact our team on 13 96 97 or email our Guest Services team at firstname.lastname@example.org.
Guests must comply with the following COVID-19 safety measures:
By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.
Questions or Need Additional Help?
For information on rides, lockers, ride accessibility, wheelchair rentals, booking group events, and other information, you can contact the Park on 13 96 97
Thank you for your patronage. We look forward to making your visit thrilling, joyous, and filled with happy memories!