Health and safety tips to make your visit to Raging Waters Sydney safe and FUN
Raging Waters Sydney is registered as a COVID Safe Business.
We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.
The way we will operate is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.
The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Raging Waters Sydney healthy and safe.
Guests should familiarise themselves with guidance from NSW Health and evaluate their risk in determining whether they should attend our facility. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.
By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.
Cashless payments will be accepted only.
Checking every guest and employee upon entrance.
Asking everyone to wash hands often with soap and water.
Providing sanitiser stations throughout the park.
Requiring social distance of 1.5 metres between your party and others.
Limiting the number of guests to adhere to government restrictions and facilitate social distancing.
Performing enhanced sanitising throughout the day.
|Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
Due to current NSW Government restrictions, Raging Waters Sydney will be operating differently and under reduced capacity. There will be 2 daily 'Splash and Slide' sessions available from 10am to 2pm and 3pm to 7pm. We're operating 10am to 4pm on opening day (Saturday 3 October). Season Passes are currently not available.
Please note, the following attractions will not be operating during our ‘Splash and Slide’ sessions: Tower 4 and Dinosaur Lagoon. Sydney SkyCoaster will not be in operation. We thank you for your understanding.
In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Raging Waters Sydney will look different.
Guests will find many more new proactive measures in place at Raging Waters Sydney.
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According to the Centre for Disease Control and Prevention (CDC), there is no evidence the virus can survive in a properly chlorinated and filtered pool.
All pools and aquatic attractions at Raging Waters Sydney are sanitised in accordance with New South Wales Health and their Water Quality Guides for Public Aquatic Facilities. Raging Waters Sydney has adopted a multi-barrier approach to protect water quality in certain areas which including filtration combined with primary disinfection. Secondary disinfection includes the use of ultraviolet reducing the risk at high-risk facilities.
Automatic dosing is standard across all Raging Waters Sydney aquatic attractions and pools to ensure chemicals are maintained within a set point range. In addition, all pools are manually tested each hour to assure the chemical readers are properly operating.
Raging Waters Sydney is operating within NSW Government restrictions of a maximum 500 Guests permitted within the park. In order to maintain this capacity and keep in line with social distancing requirements, Guests are required to pre-purchase their tickets online and reserve a visit date and session time in advance.
Due to our reduced capacity of 500 Guests, 4-hour sessions will allow adequate use of all operating attractions. The 1-hour closure from 2:00pm until 3:00pm allows for the park to be thoroughly cleaned and sanitised before the start of the afternoon session.
Due to current capacity restrictions, we cannot provide unlimited access to Raging Waters Sydney to our valued Season Passholders. We are hoping for Season Passes to go on sale once government restrictions ease. The value of your session tickets can be put towards your renewing or new Season Pass once they become available.
Yes, the renewal offer will become available to 2019/20 Season Passholders once government restrictions ease and Season Passes are available for purchase. 2019/20 Season Passholders will be able to use the value of their paid session ticket towards the renewal offer.
All Guests will be required to have a temperature check, including infants and children. Temperature checks will be conducted upon your arrival to Raging Waters Sydney. Guests displaying a temperature reading of 37.5°C or above will be denied entry.
No record of the temperature will be retained and the data will not be used for any other purpose.
Yes, in previous seasons parking has been a flat rate for all-day parking. During our 'Splash and Slide' sessions, all Guests will receive free parking for the duration of their visit.
You will be required to register your details when purchasing your session ticket online, this will be used for contact tracing if required.
Guests are welcome to wear a face covering, however this is not mandatory. Face coverings are not permitted on the slides and in the Beach Wave Pool as they are a safety risk.
Food & Beverage Preparation Team Members will be required to wear face coverings. It is not mandatory for all other staff to wear face coverings.
Yes. Guests holding a State or Commonwealth issued Disability Pension Card must still purchase their ticket online in advance and select their visit date and session time. Accompanying Guests holding the Companion Card must contact our Guest Services department on 13 96 97 Monday to Friday 10am to 3pm or at firstname.lastname@example.org to reserve a space at least 24-hours prior to their visit.
No. In order to maintain social distancing requirements, only Guests within the same travel party may ride together. If you are visiting Raging Waters Sydney alone you will be able to enjoy the Beach Wave Pool and our single rider slides located on Tower 1.
To reduce the risk of COVID-19 transmission we are only accepting cashless payments. This includes payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services).
To reduced touch-points across the park, showers will not be operation. We strongly encourage all Guests to shower in their homes before and after their visit.
Unfortunately, Guests will not be able to hire strollers or wheelchairs until further notice as a safety precaution, we thank you for your understanding and patience.
During our ‘Splash and Slide’ sessions, Tower 4 and Dinosaur Lagoon will not be operating. Sydney SkyCoaster will not operate this season. We thank you for your understanding.
Unfortunately, government restrictions including state border closures have impacted maintenance activity. Maintenance activity on this attraction is currently being conducted. Our team are working to get this attraction back up as soon as possible, we thank you for your understanding.
Sydney SkyCoaster will not operate as precautionary measure to prevent the transmission of COVID-19 as the flight suits required to be worn by all riders are a high touch-point.
The safety of our Guests, Team Members and the broader community are our top priority. Precautionary measures are in place to reduce the possible transmission of COVID-19. Raging Waters Sydney have an emergency response plan in place and in all instances will work with NSW Government and NSW Health. A contact tracing procedure has been developed to ensure an efficient process to assist NSW Health with tracing and notifying Guests, Staff and Contractors.
Yes, we encourage you to change your visit date if you are feeling unwell or experiencing flu-like symptoms. Please contact Guest Services on 13 96 97 Monday to Friday 10am to 3pm or at email@example.com and we will be able to assist you with your request.
For general questions, please visit Frequently Asked Questions.