Know Before You Go

Health and safety tips to make your visit to Raging Waters Sydney safe and FUN

Raging Waters Sydney is registered as a COVID Safe Business.

We are so excited to welcome you and your family back to Raging Waters Sydney!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Raging Waters Sydney healthy and safe.


Guest Responsibilities


  • Do not enter the facility if you have traveled overseas or visited/been in Victoria within the last 14 days.
  • Do not enter the facility if you are awaiting a COVID-19 test result or have been advised to self-isolate for 14 days.
  • Do not enter the facility if you have been in close contact with a person who has tested positive for COVID-19.
  • Stay home if you are feeling unwell or experiencing mild flu-like symptoms.
  • Submit to temperature check upon arrival and not enter the Park if your temperature reading or someone in your travel party is 37.5°C or above
  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, blowing your nose, and before and after eating.
  • Avoid touching your face.
  • Maintain appropriate distance (1.5 metres) from others not in your travel party.
  • Review and follow the safety measures in Park.

Guests should familiarise themselves with guidance from NSW Health and evaluate their risk in determining whether they should attend our facility. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Cashless Payments Cashless Payments
Cashless payments will be accepted only.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitiser
Providing sanitiser stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of 1.5 metres between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to adhere to government restrictions and facilitate social distancing.
   
Sanitizing Teams Sanitising Teams
Performing enhanced sanitising throughout the day.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Due to current NSW Government restrictions, Raging Waters Sydney will be operating differently and under reduced capacity. There will be 2 daily 'Splash and Slide' sessions available from 10am to 2pm and 3pm to 7pm. We're operating 10am to 4pm on opening day (Saturday 3 October). Season Passes are currently not available.

Please note, the following attractions will not be operating during our ‘Splash and Slide’ sessions: Tower 4 and Dinosaur Lagoon. Sydney SkyCoaster will not be in operation. We thank you for your understanding.


Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Raging Waters Sydney will look different.

  • Guests will be required to register for the date and session time they wish to visit in advance, in addition to their regularly purchased ticket.
  • If the session time you wish to visit is not listed in our online calendar, we may have already reached our capacity limit, in which case you will need to choose another session.
  • All those wishing to enter Raging Waters (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 37.5°C or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Raging Waters Sydney will be a cashless venue. Payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services) will be accepted.

Guests will find many more new proactive measures in place at Raging Waters Sydney.


Detailed Safety Measures & Frequently Asked Questions

Can't find the answer to your question? Please email us at support@ragingwaterssydney.zendesk.com and we will assist you.

  • If you have a fever or are displaying any other symptoms of COVID-19, please stay home.
  • To maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and reserve the session they wish to visit.
  • If the session you wish to visit is not available for a reservation, please select another session time.
  • Ticket sales will be conducted online to reduce hand-to-hand exchanges.
  • All entrants (Guests, Team Members, Vendors, and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Raging Waters Sydney. Anyone with a temperature 37.5°C or above, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • Sanitising stations have been added throughout the park.
  • Enhanced sanitising throughout the park including a thorough daily deep cleaning of all touchpoints.
  • To achieve 1.5 metres of social distance between travel parties, markers have been placed on the ground in all lines and waiting areas. Separation screens have been installed in retail and food & beverage locations where social distancing between Team Members and Guests cannot be achieved.
  • Signage throughout entrance areas and the park will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Raging Waters Sydney.
  • Raging Waters Sydney will be a cashless venue. Payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services) will be accepted.

  • Capacity within Raging Waters Sydney will be monitored. Social distancing measures are in place.
  • Enhanced sanitisation throughout the park including a thorough daily deep cleaning of all rides and touchpoints.
  • Sanitiser stations have been added throughout the park.
  • Hand sanitiser and facial coverings are available for purchase at park retail locations.
  • Showers will not be in operation. We request you shower before visiting the Park.
  • Strollers and wheelchairs will not be available for hire.
  • Re-entry is not permitted during Splash and Slide Sessions.

According to the Centre for Disease Control and Prevention (CDC), there is no evidence the virus can survive in a properly chlorinated and filtered pool.

All pools and aquatic attractions at Raging Waters Sydney are sanitised in accordance with New South Wales Health and their Water Quality Guides for Public Aquatic Facilities. Raging Waters Sydney has adopted a multi-barrier approach to protect water quality in certain areas which including filtration combined with primary disinfection. Secondary disinfection includes the use of ultraviolet reducing the risk at high-risk facilities.

Automatic dosing is standard across all Raging Waters Sydney aquatic attractions and pools to ensure chemicals are maintained within a set point range. In addition, all pools are manually tested each hour to assure the chemical readers are properly operating.

  • Before opening, all non-porous surfaces, high touchpoints (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine cleaning schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid and or reduce face to face exposure.
  • Sanitisers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). Also, employees will frequently sanitise all contact points.
  • Tables and other Guest seating have been adjusted to ensure 1.5 metres of distance between all travel parties.
  • Food & Beverage Preparation Team Members will be required to wear facial coverings.
  • Guests are strongly encouraged to order food and beverage through the Order Up app to reduce queues and minimise contact between Guests and Team Members. Instructions on how to use Order Up can be found at the Park.
  • Self-serve beverage stations have will not be used.
  • Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the Guest with the food order upon request.
  • Souvenir Sippers will not be available for refills.
  • All cutlery will come packaged.
  • Guests must utilise contact-less payment for all food and retail items. This includes payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services).
  • Water bubblers will not be in operation. Please bring your own water.

Why do I have to choose a visit date and session time?

Raging Waters Sydney is operating within NSW Government restrictions of a maximum 500 Guests permitted within the park. In order to maintain this capacity and keep in line with social distancing requirements, Guests are required to pre-purchase their tickets online and reserve a visit date and session time in advance.


Why are there 2 sessions a day?

Due to our reduced capacity of 500 Guests, 4-hour sessions will allow adequate use of all operating attractions. The 1-hour closure from 2:00pm until 3:00pm allows for the park to be thoroughly cleaned and sanitised before the start of the afternoon session.


Why are you not selling Season Passes?

Due to current capacity restrictions, we cannot provide unlimited access to Raging Waters Sydney to our valued Season Passholders. We are hoping for Season Passes to go on sale once government restrictions ease. The value of your session tickets can be put towards your renewing or new Season Pass once they become available.


Will there still be a renewal offer available for 2019/20 Season Passholders?

Yes, the renewal offer will become available to 2019/20 Season Passholders once government restrictions ease and Season Passes are available for purchase. 2019/20 Season Passholders will be able to use the value of their paid session ticket towards the renewal offer.


Who is not allowed to enter Raging Waters Sydney?
  • Guests who traveled overseas within the last 14 days.
  • Guests who have visited or been in Victoria in the last 14 days.
  • Guests who are unwell, or are displaying flu-like symptoms.
  • Guests who are awaiting a COVID-19 test result.
  • Guests who have been advised to self-isolate for 14 days.
  • Guests who have been in close contact with a person who has tested positive for COVID-19.

From what age will Guests be required to have a temperature check?

All Guests will be required to have a temperature check, including infants and children. Temperature checks will be conducted upon your arrival to Raging Waters Sydney. Guests displaying a temperature reading of 37.5°C or above will be denied entry.


Will you record my temperature?

No record of the temperature will be retained and the data will not be used for any other purpose.


Is parking free?

Yes, in previous seasons parking has been a flat rate for all-day parking. During our 'Splash and Slide' sessions, all Guests will receive free parking for the duration of their visit.


Why do I not need to sign in at the front gate?

You will be required to register your details when purchasing your session ticket online, this will be used for contact tracing if required.


Do I have to wear a face covering?

Guests are welcome to wear a face covering, however this is not mandatory. Face coverings are not permitted on the slides and in the Beach Wave Pool as they are a safety risk.


Will your staff be wearing face coverings?

Food & Beverage Preparation Team Members will be required to wear face coverings. It is not mandatory for all other staff to wear face coverings.


Do you still accept the Companion Card?

Yes. Guests holding a State or Commonwealth issued Disability Pension Card must still purchase their ticket online in advance and select their visit date and session time. Accompanying Guests holding the Companion Card must contact our Guest Services department on 13 96 97 Monday to Friday 10am to 3pm or at support@ragingwaterssydney.zendesk.com to reserve a space at least 24-hours prior to their visit.


If I am visiting Raging Waters Sydney alone, can I go on the slides with other Guests to meet rider requirements?

No. In order to maintain social distancing requirements, only Guests within the same travel party may ride together. If you are visiting Raging Waters Sydney alone you will be able to enjoy the Beach Wave Pool and our single rider slides located on Tower 1.


Why are you cashless?

To reduce the risk of COVID-19 transmission we are only accepting cashless payments. This includes payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services).


Why are showers not in operation?

To reduced touch-points across the park, showers will not be operation. We strongly encourage all Guests to shower in their homes before and after their visit.


Can I still hire strollers and/or wheelchairs?

Unfortunately, Guests will not be able to hire strollers or wheelchairs until further notice as a safety precaution, we thank you for your understanding and patience.


What attractions are not operating?

During our ‘Splash and Slide’ sessions, Tower 4 and Dinosaur Lagoon will not be operating. Sydney SkyCoaster will not operate this season. We thank you for your understanding.


Dinosaur Lagoon is closed due to maintenance. Why didn’t you do this work during the park closure?

Unfortunately, government restrictions including state border closures have impacted maintenance activity. Maintenance activity on this attraction is currently being conducted. Our team are working to get this attraction back up as soon as possible, we thank you for your understanding.


Why is Sydney SkyCoaster not operating?

Sydney SkyCoaster will not operate as precautionary measure to prevent the transmission of COVID-19 as the flight suits required to be worn by all riders are a high touch-point.


What contingencies does Raging Waters Sydney have in place to deal with a confirmed COVID-19 case in park?

The safety of our Guests, Team Members and the broader community are our top priority. Precautionary measures are in place to reduce the possible transmission of COVID-19. Raging Waters Sydney have an emergency response plan in place and in all instances will work with NSW Government and NSW Health. A contact tracing procedure has been developed to ensure an efficient process to assist NSW Health with tracing and notifying Guests, Staff and Contractors.


I am feeling unwell, or showing COVID-19 symptoms or am high risk. Can I can postpone my visit?

Yes, we encourage you to change your visit date if you are feeling unwell or experiencing flu-like symptoms. Please contact Guest Services on 13 96 97 Monday to Friday 10am to 3pm or at support@ragingwaterssydney.zendesk.com and we will be able to assist you with your request.


For general questions, please visit Frequently Asked Questions.