Raging Waters Sydney Health & Safety Guidelines

Raging Waters Sydney is registered as a COVID Safe Business.

We are so excited to welcome you and your family back to Raging Waters Sydney!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Working Together to Avoid COVID-19

The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Raging Waters Sydney healthy and safe.

Guest Responsibilities

  • Follow advice from NSW Health
  • Do not enter the facility if you have been advised to self-isolate.
  • Do not enter the facility if you have been in close contact with a person who has tested positive for COVID-19.
  • Stay home if you are feeling unwell or experiencing mild flu-like symptoms.
  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, blowing your nose, and before and after eating.
  • Avoid touching your face.
  • Maintain appropriate distance (1.5 metres) from others not in your travel party.
  • Review and follow the safety measures in Park.

Guests should familiarise themselves with guidance from NSW Health and evaluate their risk in determining whether they should attend our facility. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Cashless Payments

Cashless payments will be accepted only.

Hand Cleansing

Asking everyone to wash hands often with soap and water.

Hand Sanitiser

Providing sanitiser stations throughout the park.

Social Distancing

Requiring social distance of 1.5 metres between your party and others.

Sanitising Teams

Performing enhanced sanitising throughout the day.

Education & Training

Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.

Season Passes

Due to the current lockdown, we are unable to start our 2021/22 Season as we originally planned. Our team is committed to opening the Park this season in line with NSW Government and NSW Health guidelines. An opening date will be released soon.

Discover NSW Vouchers, now valid until 30 June 2022, will be accepted.  

 

Planning a Visit

In order to comply with key health and safety measures planning a visit to Raging Waters Sydney will look different.

  • Guests will be required to register for the date they wish to visit in advance, in addition to their regularly purchased ticket.
  • Raging Waters Sydney will be a cashless venue. Payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services) will be accepted.

Guests will find many more new proactive measures in place at Raging Waters Sydney.

 

Detailed Safety Measures & Frequently Asked Questions

Can't find the answer to your question? Please email us at support@ragingwaterssydney.zendesk.com and we will assist you.

Pre-Visit And Arrival Safety Measures

  • If you have a fever or are displaying any other symptoms of COVID-19, please stay home.
  • Day Tickets: Guests will need to pre-purchase admission in advance and reserve their visit date.
  • Sanitising stations have been added throughout the park.
  • Enhanced sanitising throughout the park including a thorough daily deep cleaning of all touchpoints.
  • To achieve 1.5 metres of social distance between travel parties, markers have been placed on the ground in all lines and waiting areas. Separation screens have been installed in retail and food & beverage locations where social distancing between Team Members and Guests cannot be achieved.
  • Signage throughout entrance areas and the park will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Raging Waters Sydney.
  • Raging Waters Sydney will be a cashless venue. Payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services) will be accepted.

Water Park Safety Measures

  • If you have a fever or are displaying any other symptoms of COVID-19, please stay home.
  • Day Tickets: Guests will need to pre-purchase admission in advance and reserve their entry time.
  • Ticket sales will be conducted online to reduce hand-to-hand exchanges.
  • Sanitising stations have been added throughout the park.
  • Enhanced sanitising throughout the park including a thorough daily deep cleaning of all touchpoints.
  • To achieve 1.5 metres of social distance between travel parties, markers have been placed on the ground in all lines and waiting areas. Separation screens have been installed in retail and food & beverage locations where social distancing between Team Members and Guests cannot be achieved.
  • Signage throughout entrance areas and the park will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Raging Waters Sydney.
  • Raging Waters Sydney will be a cashless venue. Payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services) will be accepted.

Food, Beverage & Retail Safety Measures

  • Before opening, all non-porous surfaces, high touchpoints (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine cleaning schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid and or reduce face to face exposure.
  • Sanitisers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). Also, employees will frequently sanitise all contact points.
  • Tables and other Guest seating have been adjusted to ensure 1.5 metres of distance between all travel parties.
  • Food & Beverage Preparation Team Members will be required to wear facial coverings.
  • Guests are strongly encouraged to order food and beverage through the Order Up app to reduce queues and minimise contact between Guests and Team Members. Instructions on how to use Order Up can be found at the Park.
  • Self-serve beverage stations have will not be used.
  • Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the Guest with the food order upon request.
  • All cutlery will come packaged.
  • Guests must utilise contact-less payment for all food and retail items. This includes payments via EFTPOS or pre-loaded wristbands (this can be arranged at In Park Services).

FAQS

For general questions, please visit Frequently Asked Questions.

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Visit our park safely

Visit our park safely